Privacy Policy

1. Information We Collect

Family Care Advisors (“we”, “our”, “us”) collects information you provide directly, including:

• Personal details (name, email, phone number)
• Care needs and preferences
• Location and geographic information
• Veteran status and service information (if applicable)
• Communications with our care advisors

2. How We Use Your Information

• Match you with appropriate care providers
• Assess eligibility for VA benefits and financial assistance
• Communicate about care options and recommendations
• Improve our matching algorithms and services
• Comply with legal obligations

3. Information Sharing

We share your information only with care providers you are matched with, and only the information necessary to facilitate your care search. We never sell your personal data to third parties for marketing purposes.

4. AI and Automated Processing

Our platform uses AI-powered tools (powered by Nexora AI) to match you with providers and assess benefit eligibility. These tools process your care preferences and needs to generate recommendations. You may request human review of any automated decision.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.2+), encryption at rest, access controls, and regular security audits. Health-related information is handled in compliance with applicable regulations.

6. Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data
• Opt out of marketing communications
• Request a copy of your data in a portable format

7. Cookies and Tracking

We use essential cookies to operate our platform and analytics cookies to improve our services. You can manage cookie preferences through your browser settings.

8. Contact Us

For privacy-related inquiries, contact us at: